Shifts could easily stretch to 11 or 12 hours of physical labor. She had to get through 12 to 16 rooms a day. If partying guests left a mess, tough luck she still had the same amount of time to clean it. MGM Grand allowed housekeepers 45 minutes to clean a room with two queen beds or 30 minutes for a room with a single king bed. She worked under time pressure for $17.70 an hour, plus overtime. Ten-hour days of making beds and scrubbing toilets was the new normal, up from her usual eight-hour shift. Many of her coworkers didn’t return, and the hotel was short-staffed. ![]() When the casinos closed because of the COVID-19 pandemic, she weathered unemployment only to find that her job had gone from tough to brutal. ![]() Kolada Richardson returned to work cleaning hotel rooms at Detroit’s MGM Grand in May 2021 after more than a year off the job.
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